Graham Harvey CSP

Recipient of the Nevin Award 2018

Graham Harvey CSPProfessional Speaker, Service Designer and Business Coach Graham Harvey is the bestselling author of Seducing the Vigilante Customer: 101 winning strategies to attract and retain happy customers and healthy profits.

He is recognised as one of Australasia’s foremost thought leaders on Service Design, Customer Experience and Relationship Marketing. Graham holds a Bachelor of Commerce degree from Curtin University with a major in Tourism Management and is a Certified Professional Speaker (CSP) with Professional Speakers Australia. He is immediate past State President of the WA Chapter, and a past State President of Regional Chambers of Commerce & Industry WA.

Commencing his business consultancy in 1986, he continues to work throughout the Asia Pacific region guiding organisations and coaching individuals on growing their business by achieving greater clarity of future, and designing innovative customer experience and customer relationship management and marketing strategies.

Graham’s personal mission is “to inspire and empower business to design and deliver standout customer experiences and create cultures of service excellence.”

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Ethical Excellence

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